At Peninsula Farms, we are committed to delivering the highest quality fresh produce straight to your doorstep. Because our products are fresh and perishable, please review our policy regarding returns, replacements, and subscription cancellations:
Due to the fresh and perishable nature of our vegetables, items cannot be returned or exchanged once received in good condition, in accordance with health and safety standards.
You are eligible for a replacement, store credit, or refund under the following circumstances:
Damaged or Spoiled Items: If any items arrive damaged, expired, or spoiled at the time of delivery.
Incorrect Order: If you received the wrong package (e.g., receiving a Fresh Box instead of a Family Box).
Missing Items: Missing essential items that were specified in your package.
Timeframe: Issues must be reported within 24 hours of receiving your delivery.
Proof: Please provide clear photos of the damaged item(s) or order label and send them to our Customer Support team via WhatsApp or Email.
Once your request is inspected and approved, you may choose one of the following options:
Replacement: Re-delivery of the affected item(s) or included in your next scheduled box.
Store Credit: Account credit applied towards your next subscription renewal.
Refund: A refund processed back to your original payment method (processing times depend on your bank).
Modification Window: You may pause, modify, or cancel your subscription up to 48 hours before your scheduled delivery date.
Late Cancellations: Requests made after the order has been packed or dispatched cannot be canceled or refunded for that billing cycle.
